Privacy policy

At THURL, we respect your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase from thurlofficial.store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

  • Name and contact information, including email address and phone number.
  • Billing and shipping addresses.
  • Order details and purchase history.
  • Payment and transaction information processed through our payment providers.
  • Device, browser, IP address, and website usage information.
  • Marketing preferences and communication consent.

2. How We Use Your Information

THURL may use your information to:

  • Process and fulfill orders.
  • Arrange shipping and provide order updates.
  • Process payments, returns, and refunds.
  • Respond to customer service requests.
  • Send promotional emails and text messages when you have provided the required consent.
  • Improve our website, products, and customer experience.
  • Detect fraud, protect our business, and comply with legal obligations.

3. Promotional Emails and Text Messages

If you choose to subscribe to THURL marketing communications, we may send information about new collections, product drops, promotions, and special offers.

You can unsubscribe from promotional emails using the unsubscribe link included in the message.

You can opt out of promotional text messages by replying STOP. For assistance, reply HELP or contact thurlartstudios@gmail.com.

Marketing consent is optional and is not required to purchase products. Message and data rates may apply to text messages. Order-related communications may still be sent when necessary to fulfill your purchase.

4. How We Share Information

THURL may share necessary information with trusted service providers that help operate our business, including:

  • Shopify, which hosts our online store.
  • Payment processors.
  • Shipping and delivery providers.
  • Website analytics and technology providers.
  • Email and text marketing providers.
  • Professional advisers and authorities when legally required.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website activity, improve performance, and support marketing.

You may be able to control cookies through your browser or available website privacy settings. Disabling certain cookies may affect website functionality.

6. Data Security and Retention

We use reasonable measures to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to fulfill orders, provide services, meet legal obligations, resolve disputes, and enforce agreements.

7. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to opt out of certain uses of your information.

To submit a privacy request, contact thurlartstudios@gmail.com. We may need to verify your identity before completing a request.

8. International Customers

THURL ships worldwide. Your information may be processed or stored in countries other than your own through Shopify and our service providers. Privacy protections may differ between countries. We take reasonable steps to handle personal information in accordance with applicable requirements.

9. Children’s Privacy

Our website is not intended for children who are below the age at which they can legally provide consent to data processing in their location. We do not knowingly collect personal information from children without legally required authorization.

10. Third-Party Websites

Our website may contain links to third-party websites. THURL is not responsible for the privacy practices or content of those websites. We encourage customers to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy as our business practices or legal requirements change. Any updates will be posted on this page with a revised effective date.

12. Contact THURL

For questions, concerns, or requests regarding this Privacy Policy, contact:

THURL
Email: thurlartstudios@gmail.com
Website: https://thurlofficial.store