Refund policy

Eligible items may be returned within 14 days of delivery.

Items must be unworn, unwashed, unused, and returned with original tags attached. Sale items are also eligible for returns under these conditions.

THURL does not offer exchanges. Customers are responsible for return shipping costs, except where an item is damaged, defective, incorrect, or applicable law requires otherwise.

Refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for processing. Your bank or payment provider may require additional time to post the refund.

Damaged, defective, or incorrect items must be reported within 48 hours of delivery. Please email photos and your order information to thurlartstudios@gmail.com.